Refund & Cancellation Policy

Introduction

Refund eligibility depends on the cancellation policy of the respective bus operator and the circumstances of the booking.

You may be eligible for a refund if:

• You cancel your ticket within the cancellation period specified by the bus operator.
• The bus operator cancels the trip.
• The bus service is not operated.
• Duplicate payment has been successfully charged for the same booking.
• Payment is deducted, but the booking is not confirmed.

Refund requests outside the operator's cancellation policy may not be approved.

2. Ticket Cancellation

Passengers can cancel eligible bookings through the TicketDot application or website before the scheduled departure time.

The refund amount will be determined based on:

• The cancellation policy of the bus operator.
• The time remaining before departure.
• Applicable cancellation charges.
• Applicable service or convenience fees.

Some tickets may be non-refundable depending on the operator's policy.

3. Refund Processing Time

Once a refund is approved:

• UPI payments are generally refunded within 3–7 business days.
• Debit and credit card payments are generally refunded within 5–10 business days.
• Net banking refunds are generally processed within 5–10 business days.
• Wallet or other digital payment methods are processed according to the respective payment provider's timelines.

Actual processing times may vary depending on your bank or payment service provider.

4. Bus Cancellation by the Operator

If a bus operator cancels a scheduled trip:

• Eligible passengers will receive a refund according to the operator's cancellation policy.
• TicketDot will initiate the refund after confirmation from the operator.
• Alternative travel options may be offered where available.

5. Failed or Unsuccessful Transactions

If payment is successfully debited but your booking is not confirmed:

• The amount is generally refunded automatically.
• If the refund is not received within the expected timeframe, please contact TicketDot Customer Support with your booking or transaction details.

6. Duplicate Payments

If you are charged more than once for the same booking:

• The duplicate transaction will be reviewed.
• Once verified, the additional amount will be refunded to the original payment method.

7. Non-Refundable Charges

Unless otherwise required by law or stated by the bus operator, the following may not be refundable:

• Convenience fees
• Platform or service charges
• Payment gateway charges
• Promotional or discount-related adjustments

8. No-Show Policy

Passengers who:

• Fail to arrive at the boarding point before departure,
• Miss the bus,
• Provide incorrect travel details, or
• Are denied boarding due to failure to meet operator requirements,

may not be eligible for a refund unless permitted under the bus operator's cancellation policy.

9. How to Request a Refund

You can request a refund by:

• Cancelling your booking through the TicketDot app or website (where eligible), or
• Contacting TicketDot Customer Support with:
  • Booking ID
  • Registered mobile number
  • Transaction details
  • Reason for the refund request

Additional verification may be required before processing certain refund requests.

10. Refund Method

Approved refunds will be credited to the original payment method used during booking.

TicketDot cannot transfer refunds to a different bank account, card, UPI ID, or payment method.

11. Changes to This Policy

TicketDot reserves the right to modify this Refund Policy at any time. Any updates will be published on our website and mobile application, with the revised effective date.

Continued use of TicketDot after changes become effective constitutes acceptance of the updated Refund Policy.

12. Contact Us

If you have any questions regarding this Refund Policy or the status of a refund, please contact us:

• TicketDot
• Email: hello@ticketdot.in
• Website: www.ticketdot.in
• Customer Support: Available through the TicketDot mobile application.